Since all products sold on psdmockup.com/ are digital downloadable files, returns and refunds do not apply once the purchase has been completed. By purchasing from our website, you acknowledge and agree that all sales are final.
However, we ensure that every product matches its description in terms of quality, format, and design. If you experience any of the following issues, we will promptly assist you to ensure full resolution:
- You did not receive the download link after successful payment.
- The product file is corrupted, missing, or inaccessible.
- There is a technical error preventing access to the purchased product.
In such cases, please contact us immediately with your order details at psdmockup@protonmail.com or call +1 770-376-0237. We will verify your purchase and make sure you receive the correct and complete file without delay.
If a refund is exceptionally approved, note that any payment gateway transaction fee (3–5%) will be borne by the customer and deducted from the refund amount.